Privacy Policy

Man With a Van King's Cross Privacy Policy

This Privacy Policy explains how Man With a Van King's Cross collects, uses, stores, and shares personal data relating to customers and prospective customers in the King's Cross area. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all services provided to customers and potential customers in the area served by Man With a Van King's Cross.

Who We Are

Man With a Van King's Cross provides transport, moving, and related services to residential and business customers in and around King's Cross. For the purposes of data protection law, we are the data controller in respect of the personal data we collect and process about you in connection with providing our services.

Personal Data We Collect

We may collect and process the following categories of personal data when you interact with us, make an enquiry, or use our services:

Identification and contact details, such as your name, address, pickup and delivery addresses, and any additional relevant address information you provide.

Communication details, such as your preferred contact methods and the content of any messages, calls, or correspondence with us.

Service and booking information, including details of the services you request, dates and times of bookings, access requirements at the property, and any special instructions you choose to share.

Payment-related information, such as records of payments made and the amounts charged. Card or bank details are handled by payment service providers and are not stored by us where avoidable.

Technical and usage data, such as basic device or browser information and details about how you find or interact with our website or online content, where relevant.

Any other information you voluntarily provide, for example when you give feedback, request a quotation, or respond to a survey.

How We Collect Your Data

We typically collect personal data directly from you when you:

Request a quote or make a booking by phone or online.

Communicate with us about an existing or potential service.

Provide instructions to our drivers or team members on the day of your move.

Give feedback or make a complaint.

We may also receive limited personal data from third parties who assist in arranging your service, such as referral partners, comparison sites, or online platforms where you submit a booking request.

Lawful Basis for Processing Your Data

We only process your personal data where we have a lawful basis under data protection law. The main lawful bases we rely on are:

Performance of a contract. We process personal data to provide our services, manage bookings, handle payments, and communicate with you about your move or transport service.

Legitimate interests. We process personal data for our legitimate business interests, such as improving our services, managing our business operations, keeping appropriate records, and ensuring the security of our staff and customers. We carefully balance these interests against your rights and freedoms.

Legal obligations. We may process personal data where necessary to comply with legal or regulatory requirements, for example related to tax or accounting laws.

Consent. In limited cases, we may rely on your consent, for example for certain types of direct marketing. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect about you for the following purposes:

To provide our services, including arranging and carrying out moves, transporting items, coordinating pickups and deliveries, and managing your bookings.

To communicate with you about quotations, bookings, scheduling changes, service updates, and customer support enquiries.

To process payments, issue invoices or receipts, and maintain financial records for accounting and tax purposes.

To manage our customer relationship with you, including handling feedback, resolving issues or disputes, and maintaining accurate records of services provided.

To improve and develop our services, for example by analysing common requests, reviewing feedback, or identifying operational improvements.

To comply with legal obligations and to establish, exercise, or defend legal claims if necessary.

To send you service-related information and, where permitted, marketing communications about similar services that may be of interest to you. You can opt out of marketing at any time.

Data Sharing and Processors

We do not sell your personal data. We only share it when necessary and in a controlled way. We may share your personal data with:

Service providers and data processors who assist us in delivering our services, such as booking systems, payment processors, IT support, or cloud storage providers. These parties may process personal data only on our instructions and are required to keep it secure.

Drivers, porters, and other operational staff who need relevant information to carry out your booking safely and efficiently.

Professional advisers, such as accountants or legal advisers, where necessary for business administration or to obtain advice.

Public authorities, regulators, or law enforcement agencies where we are legally required to do so or where disclosure is necessary to protect our rights, property, or safety, or that of our customers or others.

Where our processors or service providers are located outside the United Kingdom or the European Economic Area, we will take appropriate steps to ensure that your personal data is protected in accordance with applicable data protection laws, for example by using approved standard contractual clauses.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements.

Customer and booking records are typically retained for a period that allows us to manage repeat bookings, answer queries about past services, and comply with tax and accounting rules. Once retention periods expire, we will securely delete or anonymise your personal data.

Where we process personal data based on your consent, we will retain it only for as long as your consent remains valid or until you withdraw it, whichever occurs first, unless a longer retention period is required or permitted by law.

Your Data Protection Rights

You have a number of rights under data protection law in relation to the personal data we hold about you. These include:

Right of access. You can request confirmation that we process your personal data and ask for a copy of that data.

Right to rectification. You can request that inaccurate or incomplete personal data is corrected or updated.

Right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restriction. You can request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or determining whether you have a valid objection.

Right to object. You can object to the processing of your personal data where we rely on legitimate interests as our lawful basis. You always have the right to object to direct marketing.

Right to data portability. In certain circumstances, you can request that we provide your personal data in a structured, commonly used, and machine-readable format, or that we transmit it to another controller, where technically feasible.

Right to withdraw consent. Where we rely on your consent to process personal data, you may withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

You also have the right to raise a concern or complaint with the relevant data protection supervisory authority if you believe your rights have been infringed. We encourage you to contact us first so we can try to resolve any issues.

Security of Your Data

We take appropriate technical and organisational measures to protect the personal data we hold from unauthorised access, use, disclosure, alteration, or destruction. These measures are designed to provide a level of security appropriate to the risks associated with the processing of your personal data. However, no system or transmission of data over the internet is completely secure, and you provide data at your own risk.

Customers in the Man With a Van King's Cross Service Area

This Privacy Policy applies to all customers and prospective customers of Man With a Van King's Cross within our service area, including residential and business customers who request or receive quotations or services. By engaging with us, requesting a quote, or using our services, you acknowledge that you have read and understood this Privacy Policy as it applies to your personal data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will apply from the date they are published. You should review this Privacy Policy periodically to stay informed about how we handle your personal data.