Terms and Conditions

Man With a Van King's Cross Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van King's Cross provides removal and transportation services throughout its service area. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, you should not proceed with your booking or use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man With a Van King's Cross, providing removal, man and van, and associated services.

1.2 "Customer" or "you" means the individual, business, or organisation requesting or receiving the services.

1.3 "Services" means any man and van, removal, transport, loading, unloading, packing, or related services provided by the Company.

1.4 "Goods" means any items, belongings, furniture, equipment, or materials that are handled, moved, or transported by the Company for the Customer.

1.5 "Service Area" means the locations in which the Company operates, including King's Cross and surrounding districts, as determined by the Company from time to time.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial customers, including collection, loading, transportation, unloading, and where agreed, packing and unpacking.

2.2 The specific Services to be carried out will be described in the quotation or booking confirmation issued by the Company. Only those Services expressly agreed will be provided.

2.3 The Company reserves the right to refuse to transport any Goods that it reasonably considers to be hazardous, illegal, unsafe, excessively heavy, or otherwise unsuitable for carriage in a standard removal vehicle.

2.4 The Company does not undertake structural moving, specialist lifting, or services that require specialist licences, unless explicitly agreed in writing in advance.

3. Booking Process

3.1 Bookings may be made through the Company’s accepted booking channels, including online forms or written confirmations, as made available by the Company from time to time.

3.2 When requesting a quotation, you must provide accurate and complete information about the locations involved, access conditions, size and quantity of Goods, special handling requirements, and any other relevant factors.

3.3 All quotations are based on the information supplied by you. If the information is incomplete or inaccurate, the Company may adjust the quotation, impose additional charges, or in serious cases, decline to perform all or part of the Services.

3.4 A booking is only confirmed when the Company: (a) issues a booking confirmation; and (b) receives any required deposit or prepayment. Until then, any dates and times discussed are subject to availability and may change without notice.

3.5 The Customer is responsible for checking the booking details are correct, including dates, times, addresses, and the nature of the Services. Any errors must be notified as soon as possible.

4. Access, Parking and Customer Responsibilities

4.1 You must ensure that suitable parking is available for the Company’s vehicle at both collection and delivery addresses, in accordance with local regulations and parking rules within the service area.

4.2 Where parking restrictions apply, you are responsible for obtaining any necessary permits or authorisations before the booking date, unless explicitly agreed that the Company will do so.

4.3 If adequate access or parking is not available or delays occur due to access issues, the Company may charge for waiting time, additional labour, or extra time required to complete the job.

4.4 You must ensure that the premises at both collection and delivery addresses are safe for our team to work in and that any known hazards are disclosed in advance.

4.5 You are responsible for the proper packing of Goods, unless packing services are specifically included in the booking. Fragile or high-value items should be securely packed and clearly labelled.

5. Payments and Charges

5.1 Charges may be calculated on an hourly rate, a fixed price, or a combination of both, as specified in the quotation or booking confirmation.

5.2 The Company may require a deposit or full prepayment to secure the booking. Any such requirement will be stated at the time of quotation or booking.

5.3 Unless otherwise agreed in writing, payment of the balance is due immediately on completion of the Services. The Company may refuse to unload Goods or may retain possession of Goods until payment is received in full.

5.4 Accepted payment methods will be communicated at the time of booking. The Customer is responsible for ensuring that a valid payment method is available on the day of service.

5.5 Additional charges may apply in the following circumstances:

(a) Delays or waiting time caused by the Customer, lack of access, or issues outside the Company’s control.

(b) Extra labour required due to unexpected volume, heavy items, or difficult access.

(c) Changes to the agreed route, addresses, or service scope on the day.

5.6 All prices are stated exclusive of any applicable taxes or charges unless expressly stated otherwise.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend your booking, you must notify the Company as soon as possible through the same or a comparable communication channel used for the booking.

6.2 The following cancellation terms will normally apply, unless otherwise stated in your quotation or booking confirmation:

(a) Cancellations made more than 48 hours before the scheduled start time may be subject to a reasonable administration charge, particularly if a deposit was taken.

(b) Cancellations made within 48 hours but more than 24 hours before the scheduled start time may be charged up to 50 percent of the quoted price.

(c) Cancellations made within 24 hours of the scheduled start time, or failure to be present or provide access when the team arrives, may be charged up to 100 percent of the quoted price.

6.3 Amendments to dates, times, or scope of Services are subject to availability and may result in revised pricing. The Company is not obliged to accommodate changes but will make reasonable efforts to do so.

7. Customer Warranties and Obligations

7.1 You warrant that you are the owner of the Goods or have full authority from the owner to authorise their removal and transport.

7.2 You warrant that the Goods do not include any prohibited, illegal, hazardous, explosive, or perishable items, nor any items that require specialist handling, licensing, or temperature control unless previously agreed with the Company in writing.

7.3 You are responsible for:

(a) Ensuring that all Goods are ready for removal at the agreed time.

(b) Removing and safely disconnecting any appliances, unless the Company has agreed to do so.

(c) Ensuring that any items requiring dismantling are dismantled in advance, unless dismantling is specifically included in the Services.

7.4 The Company may refuse to transport unsafe, excessively heavy, or improperly prepared items. Any resulting delays or additional work may incur extra charges.

8. Company Liability and Limitations

8.1 The Company will exercise reasonable care and skill in providing the Services.

8.2 The Company’s liability for loss of or damage to Goods is limited to direct physical loss or damage that occurs while the Goods are in the Company’s custody and control, and only to the extent that such loss or damage is caused by the Company’s negligence.

8.3 The Company is not liable for:

(a) Loss or damage arising from inadequate or improper packing by the Customer.

(b) Damage to items constructed from particle board, chipboard, or similar materials, or to furniture that is already structurally weak or defective.

(c) Normal wear and tear, minor scuffs, or scratches that are reasonably expected during handling and transport.

(d) Loss or damage to the contents of boxes, containers, or furniture that were not packed by the Company.

(e) Any indirect, consequential, or economic loss, including loss of profits, business interruption, or emotional distress.

8.4 The Customer must notify the Company in writing of any visible loss or damage as soon as reasonably possible and, in any event, no later than 48 hours after the completion of the Services.

8.5 Where the Company is found liable for loss or damage, its total liability shall be limited to the lower of:

(a) The reasonable cost of repair or replacement of the affected Goods; or

(b) A maximum aggregate amount per job, as notified by the Company or as otherwise required by applicable law.

8.6 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under UK law.

9. Insurance

9.1 The Company maintains such insurance cover as it considers appropriate for a man and van and removal service provider operating within its service area.

9.2 The Customer is strongly advised to arrange separate insurance for high-value or especially fragile items, and to ensure that any existing home or business insurance policies cover removals and transit.

10. Waste, Disposal and Environmental Regulations

10.1 The Company operates in accordance with relevant UK waste and environmental regulations within its service area. It is not a general waste carrier unless specifically licensed and stated.

10.2 The Company will not transport or dispose of household waste, construction rubble, hazardous materials, or any items classified as controlled waste, unless agreed in advance and only where the Company holds the appropriate licences or partnerships.

10.3 If waste removal or disposal is included in the Services, the Company will use appropriate disposal facilities or authorised partners in line with applicable regulations.

10.4 The Customer must not request the Company to dispose of items illegally or in a way that breaches environmental or local regulations. The Company may refuse any such request and may terminate the Services without refund if asked to act unlawfully.

11. Delays and Events Beyond Our Control

11.1 The Company is not liable for delays or failure to perform the Services where such delays or failures are due to events beyond its reasonable control, including but not limited to severe traffic disruption, road closures, accidents, adverse weather, strikes, or public emergencies.

11.2 Where possible, the Company will make reasonable efforts to inform the Customer of any significant delays and to agree an alternative plan or rescheduled time.

12. Complaints and Dispute Resolution

12.1 If you are dissatisfied with any aspect of the Services, you should raise your concerns as soon as possible so that the Company has an opportunity to address them.

12.2 Formal complaints should be submitted in writing, providing full details of the issue, the date of service, addresses involved, and any supporting information.

12.3 The Company will investigate complaints in good faith and aim to provide a response within a reasonable timeframe. Where appropriate, the Company may offer a remedy such as a partial refund or repair, in line with the limitations of liability set out in these Terms and Conditions.

13. Privacy and Data Protection

13.1 The Company will collect and process personal data necessary to provide the Services, such as names, addresses, and contact details.

13.2 The Company will take reasonable steps to keep such information secure and will use it only for the purposes of managing bookings, providing Services, handling payments, and meeting legal or regulatory requirements.

14. Termination

14.1 The Company may terminate the Services or refuse to proceed with any job where:

(a) The Customer fails to provide accurate information or misrepresents the nature of the Goods.

(b) The Customer or any person at the premises behaves in a threatening, abusive, or unsafe manner towards the Company’s staff.

(c) Continuing the Services would, in the Company’s reasonable opinion, put people, property, or vehicles at risk.

14.2 In such circumstances, the Company may retain all or part of any payments made and may invoice the Customer for any additional costs incurred.

15. Variations to Terms

15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.

15.2 Any variation of these Terms and Conditions requested by the Customer must be agreed in writing by the Company to be effective.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

By confirming a booking or allowing our team to commence work, you confirm that you have read, understood, and agree to these Terms and Conditions.